Contact us
If you wish to obtain more information on your destination, obtain the status of your order, tell is about a problem or if you have a question about using this site, we hope that the following sections will give you the answers you are looking for :
OBTAINING ADDITIONAL TOURIST INFORMATION :
The tourist information service is at your disposal,
dfrom Monday to Thursday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 6 p.m.,
on Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m. (except holidays)
by telephone on 05.62.56.70.46 or by e-mail to info_hpte@cg65.fr
How find out if the requested documents have been sent to me ?
Contact our information service on 05.62.56.70.46
Do you wish to change information about yourself (data protection and freedom act)
You no longer wish to receive documents from us or you wish to update information about yourself, contact the HPTE information service by clicking here : info_hpte@cg65.fr
RESERVATIONS AND ORDERING VIA THE WEBSITE
How to contact the reservation service ?
We are committed to giving you the best possible service.
Do you require more information, advice and wish to make your booking ?
Do you wish to change or cancel a booking ?
Our advisors are at your disposal
from Monday to Thursday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 6 p.m.
on Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m. (except holidays).
Contact us by telephone 05.62.56.70.00 / 02 / 04 / 36 from mainland France
(+33 5.62.56.70.04) from a fixed overseas line
SERVICE RESERVATION
11 RUE GASTON MANENT
BP 9502
65950 TARBES CEDEX 09
FAX : 05.62.56.70.05
MAIL resaindiv@cg65.fr
How to book online ?
You wish to obtain more information on our online sales
How to book a stay for a group ?
You wish to book for a group, to obtain a personalised quotation, do not hesitate to contact our SERVICE GROUPE on : 05.62.56.70.01 / 03 et via resagroupe@cg65.fr
How to benefit from special workers’ committees offers ?
You wish to know about the services we offer to workers’ committees and their members, contact our commercial manager on 05.62.56.70.06 or by e-Mail resaindiv@cg65.fr
How to access your general and specific conditions of reservation ?
See our General and specific Reservation conditions
How do I pay for my order ?
You have the choice of payment for his purchases :
- By cheque on receipt of the proposed contract, signing the back of a cheque with your customer number and sending it to the following payment department:
HPTE CENTRALE DE RESERVATION - 11 rue Gaston Manent BP 950 - 65950 Tarbes cedex 09.
- online, by bank card (Carte Bleue, e-cartebleue, Visa, Eurocard, Mastercard)
H.P.T.E. has put in place all the means to ensure the confidentiality and security of the information transferred via the web page. To this end, the Internet site uses a secure payment method via Athos and Crédit Agricole.
The user must settle the amount due for the handling fees for the reservation (all costs) except where extension has been given through a special offer.
How to give the order as a gift ?
You must make the gift order by letter or by telephone by calling one of our consultants 05.62.56.70.00 / 02 / 04 / 36
- The booking contract shall be sent to the address of the receiver of the gift with a free reservation slip.
- You receive a letter and a contract with the invoiced amount for the order.
How to make a claim ?
In accordance with the specific conditions of the Reservation Centre (article 23 ) if your trip does not match the services described to you during ordering and you wish to inform us of this fact, contact our after sales service resaindiv@cg65.fr indicating the reasons for your claim.
In each case attach all elements: photos, documents, reference numbers which will facilitate the handling of your request within the shortest possible delays. You are reminded that claims on the condition of the locations must be brought to our attention within 48 hours of your arrival.
TRACKING MY ORDER VIA THE WEBSITE
In order to track your order you may consult the online order tracking facility by returning to the generic search screen « ALL OUR OFFERS » and by entering your login and password, or contact Customer Service in the section «Our consultants are here to listen to you»
If you have not found the answer to your question, click here after entering your detailed information :
